Comments on: Dear Realtor…An Open Letter To Real Estate Agents

By: Peace of Mind, Guaranteed « StickyFigure

Peace of Mind, Guaranteed « StickyFigure — Tue, 23 Dec 2008 13:51:02 +0000

[...] (Some interesting backstory on Bill Savitt, and image credit) [...]

By: Sometimes Change Need Not Be Subtle | BloodhoundBlog: Real estate marketing and technology blog | Realtors and real estate, mortgages, lending, investments

Wed, 23 Apr 2008 15:47:20 +0000

[...] Dear Realtorâ€¦An Open Letter To Real Estate Agents [...]

By: Barry Cunningham

Barry Cunningham — Thu, 13 Mar 2008 13:19:16 +0000

Great quote..”Buyers and Sellers are to be served NOT serviced!!”

Spot on!

By: Dustin Miller

Dustin Miller — Thu, 13 Mar 2008 03:43:11 +0000

Good article Barry…I also have utilized the “24 Hour Listing Agreement” with my clients.

Thankfully it has never been exercised. I think the mind set of people not willing to guarantee their work comes from the fear of not having or of losing.

Quite frankly, if my client is not happy then I’m not happy. If they are not ecstatic about my services then I don’t deserve their business to begin with.

Agents don’t realize that they aren;t doing anyone any favors here…Buyers and Sellers are to be served NOT serviced!! Big difference.

Keep up the good work!!

By: Barry Cunningham

Barry Cunningham — Wed, 12 Mar 2008 21:02:48 +0000

Hi Vance…great comment and I hope we see more agents come around.

By: Vance Shutes

Vance Shutes — Wed, 12 Mar 2008 20:48:44 +0000

Barry – Thank you for articulating an ache which surely exists in the gut of many consumers. Mr. Savitt understood that his guarantee to the customer ultimately meant that he would have to continually excel in his work – stagnation was not an option. Jay Thompson has taken his bold step, and placed his foundation firmly in the same ground as Mr. Savitt. His business will be built on solid ground.

Many Realtors will fall by the wayside as this market continues to plod along, their businesses planted loosely in the sands of WIIFM. They give lip service to the basic tenets held by Mr. Savitt, and many practicing Realtors, but their actions (lack of?) in the best interests of their customers scream so loudly that their customers never hear even their faint whispering of “the customer is #1″. No, those Realtors only see #1 when they look in the mirror each morning.

Those who read your letter, and, more importantly, embrace the concepts you describe, will surely prosper through this market, and well into the future.

By: Lane Bailey

Lane Bailey — Wed, 12 Mar 2008 15:15:21 +0000

I’ve had that in my listing and buyer’s agreements for years… even wrote another post about it on February 11th…

By: Jay Thompson

Jay Thompson — Wed, 12 Mar 2008 14:43:18 +0000

Barry –

Great letter. Lets face it, the general publics impression of realtors is not-so-swift. And much of that poor reputation is earned. We need to focus on the core value of customer satisfaction.

You couldn’t be more right. The customer IS king!

Proud that my post played a part in this one.

Keep up the fabulous work!

By: Barry Cunningham

Barry Cunningham — Wed, 12 Mar 2008 12:17:36 +0000

Hey Laurie, Thanks for the comment. Here’s hoping for a movement!

By: Laurie Manny

Laurie Manny — Wed, 12 Mar 2008 05:51:04 +0000

Viva la revolution!

By: Dear Realtor… An Open Letter To Real Estate Agents | The Long List of Odysseus Medal Nominees | Realtors and real estate, mortgages, lending, investments

Wed, 12 Mar 2008 05:00:16 +0000

[...] Dear Realtor… An Open Letter To Real Estate Agents, by Barry Cunningham. [...]