Comments on: Stop Telling Customers How Great You Are And Start Showing Them! http://www.realestateradiousa.com/2008/07/07/stop-telling-customers-how-great-you-are-and-start-showing-them/ Mon, 09 Jan 2012 18:23:19 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: The Harriman Team http://www.realestateradiousa.com/2008/07/07/stop-telling-customers-how-great-you-are-and-start-showing-them/comment-page-1/#comment-1728 The Harriman Team Tue, 08 Jul 2008 21:16:56 +0000 http://www.realestateradiousa.com/blog/2008/07/07/stop-telling-customers-how-great-you-are-and-start-showing-them/#comment-1728 Nancy, I've been listening to you since I was a Call Center Manager preaching Customer Loyalty to my bosses and my staff. As usual, you're on the money. Customer s don't care how much you trumpet about being the best, the cheapest, the most caring, etc. They want to SEE if you practice what you preach. Actions speak much louder than words. Oh, and one of the best retorts I've ever heard from a customer when confronted with a CSR's claim of "our customer service is world class"? "Really? I'LL be the judge of that, if you don't mind! " Nancy, I’ve been listening to you since I was a Call Center Manager preaching Customer Loyalty to my bosses and my staff. As usual, you’re on the money. Customer s don’t care how much you trumpet about being the best, the cheapest, the most caring, etc. They want to SEE if you practice what you preach. Actions speak much louder than words. Oh, and one of the best retorts I’ve ever heard from a customer when confronted with a CSR’s claim of “our customer service is world class”?

“Really? I’LL be the judge of that, if you don’t mind! “

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