About the Author:
Charlie Adams is an authority on Customer Service and Peak Performance. As an award winning Television Anchor, Charlie interviewed hundreds of high achievers over two decades. He shares their insights with audiences across the country.
Charlie's "Stoke the Fire Within" program kindles the flames of excellence within organizations. His "Spirit of Customer Service" equips people with the passion and tools to build loyal customers. In 2008, Charlie will be sharing his message in such locations as Philadelphia, Chicago, Durango,CO and Fairbanks, AK.
He is the author of "Stoke the Fire Within: A Guide to Igniting your Life"
For more information on Charlie's programs please visit http://www.stokethefirewithin.com/ or email charlie@StokeTheFireWithin.com
Customer Service and Training for Attitude
McCormick Electrical in North Liberty, IN has tons of referrals and repeat business. They are known for their tremendous customer service and positive attitudes. A few months ago I went out, studied them, and produced a 6 minute video of them in action. I often use the video as part of the “Spirit of Customer Service” seminars. Read more
The Incredibly Shrinking Mayor
When it comes to Positive Attitude and Customer Service, I have always been impressed by the Mayor in Mishawaka, IN, where I live. Mishawaka is not too far from the University of Notre Dame in South Bend. Mayor Jeff Rea makes it a priority to train, educate and inspire his people in Positive Attitude, Customer Service and in Wellness. The other day I wandered into City Hall with applications for two of my children to run in the city triathlon.
Staying Motivated and Staying Positive!
One of the things I hear most often from companies and organizations is, “How does someone stay on fire? How do you STAY motivated and upbeat and all those good things?!” Read more
The Spirit of Customer Service | Agh! My Wallet’s Gone!
As one who has a passion for Customer Service, I found myself as the recipient of The Spirit of Customer Service this past week. What a story!
