About the Author:
When Oprah, The Today Show, FOX News and CNN need an expert on customer service and communication skills, they called on Nancy Friedman, the Telephone Doctor. We did too!
Nancy is no ordinary speaker. She'll leave you with practical and actionable techniques for bolstering your bottom line. She shares skills and techniques that are proven time and time again to help businesses keep and gain customers.
Her style is dynamic and laugh-out-loud funny. Her feedback ratings from attendees are off the charts.
Nancy is the founder and president of Telephone Doctor, a St. Louis based international customer service and communication skills training company.
She has authored six best selling books, was recently selected as one of the Top 25 Most Influential Business Women in St. Louis and is the spokesperson in the Telephone Doctor DVD library series.
Website Info: http://www.telephonedoctor.com/
The Five Most Frustrating Voice Mail Phrases
Voice mail remains a large frustration in this busy business world. It’s not just voice mail, the automated attendant is also on the list. In an effort to help reduce voice mail frustration, here are the five most frustrating phrases that callers don’t want to hear.
Stop Telling Customers How Great You Are And Start Showing Them!
If you’re in the business of satisfying customers, the only thing that matters is what you DO!
Avoid Using Weak Wimpy Words
The definition of a weak, wimpy word is any modifying word or phrase that a) makes you sound less confident and b) can easily be removed and make your original sentence stronger.
