There’s rarely a program I present that someone doesn’t ask me if smiling is really that important – either on the phone or in person. People actually ask me: “Nancy, can you really hear a smile?” Yes, Virginia, you can really hear a smile. And your caller can hear the lack of a smile as [...]
Voice mail remains a large frustration in this busy business world. It’s not just voice mail, the automated attendant is also on the list. In an effort to help reduce voice mail frustration, here are the five most frustrating phrases that callers don’t want to hear.
The definition of a weak, wimpy word is any modifying word or phrase that a) makes you sound less confident and b) can easily be removed and make your original sentence stronger.
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